TFSSA (Pty) Ltd Privacy Policy 18052023

TFSSA (Pty) Ltd Privacy Policy

1. TFSSA (Pty) Ltd PRIVACY POLICY

Privacy Policy for TFSSA (Pty) Ltd in accordance with the Protection of Personal Information Act, No 4 of 2013 (the Act), 2013 (POPI) of South Africa.

1.1. INTRODUCTION

TFSSA (Pty) Ltd is committed to protecting the privacy and security of its customers and clients, as well as all individuals whose personal information is processed by TFSSA (Pty) Ltd in accordance with the Protection of Personal Information Act, Act No 4 of 2013 (the Act) of South Africa.

1.2. COLLECTION OF PERSONAL INFORMATION

TFSSA (Pty) Ltd may collect personal information through a variety of communication methods i.e., website use, phone, SMS, WhatsApp, social platforms i.e., Facebook, Instagram and more. Personal information such as names, surnames, addresses, telephone numbers, and email addresses, physical addresses etc. are collected when individuals visit our website, request information, make a purchase, provide information related to the method in which you pay, or interact with us in any other way. Personal information is collected only when it is necessary to provide the requested service or information.

1.3. USE OF PERSONAL INFORMATION

TFSSA (Pty) Ltd uses personal information for the following purposes:

Provide the products and services requested by individuals.
Respond to inquiries and fulfil requests for information.
Send individuals information about our products and services.
Process and fulfil orders.
Send marketing communications if individuals have requested to receive such communications.

1.4. DISCLOSURE OF PERSONAL INFORMATION

TFSSA (Pty) Ltd does not sell, rent, or lease personal information to third parties. We may share personal information with third parties who provide services on our behalf, such as subcontractor services, shipping and delivery services, marketing services, and customer support services. These third parties are bound by strict confidentiality agreements and may not use personal information for any purpose other than providing services on our behalf.

1.5. SECURITY OF PERSONAL INFORMATION

TFSSA (Pty) Ltd will undertake to implement appropriate security measures where possible to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We together with our electronic communications service providers use secure server technology, firewalls, and other security measures to protect personal information. Security breaches in our current technological age is very possible and therefore we cannot ensure or warrant the security of any Personal Information you provide us. We will continue to improve these security measures in line with legal and technological developments.

1.6. WEBSITE: COOKIES

When visiting our website, we use of cookies. Cookies are small pieces of information / text sent to your browser and stored on your computer, laptop, or smart phone. Cookies assists the website to remember information about your visit. This can make your experience on our website easier to visit and more useful to you on your next visit.

Session cookies are cookies that last for a session when visiting the website. The session starts when you launch the website and ends when you leave the website / close your browser window. Session cookies contain information that is stored in a temporary memory location which is deleted after the session ends. This cookie stores information such as user input and tracks the movements of the user within the website. Session cookies are never stored on your device. Session cookies are not used in any way to identify you personally.

When a user visits the website persistent or permanent cookies are stored on a user’s hard drive until it expires or until the user deletes the stored cookies. These cookies will remain on a user’s device even after they close a web browser. These cookies are used to collect identifying information about the user, such as web browsing behaviour or user preferences for the website. Persistent cookies have an expiry date and will be destroyed when the expiry date is reached. Persistent cookies are also used to track user behaviour when they move around a site, and this data is used to optimize and improve the website experience. These permanent cookies are not required for the website to work but may enhance your browsing experience.

1.7. LINKS FROM THE WEBSITE

Links to third party websites may be present on TFSSA’s website, including but not limited to carriers, payment gateways, social media platforms. These third-party websites may be subject to their own policies, terms, and conditions. When the user accesses these third-party websites from TFSSA website, the user understands and agrees that TFSSA are not liable for any third-party policies, term & conditions. The user will be responsible to review these terms, conditions, and policies on their own accord.

2. POLICY ON COMPLIANCE WITH THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 ("ECT ACT") FOR BUSINESS WEBSITE

2.1. INTRODUCTION

This policy outlines the requirements for compliance with the Electronic Communications and Transactions Act 25 of 2002 (“Ect Act”) for our business website. The Ect Act regulates electronic communications and transactions in South Africa, and it is our responsibility as a business to ensure that we comply with its provisions in our online activities.

2.2. CONSENT FOR ELECTRONIC COMMUNICATIONS

We will ensure that we obtain the necessary consents from individuals before sending them any unsolicited electronic communications, such as marketing emails or SMS messages. This includes obtaining explicit consent through opt-in mechanisms on our website, clearly indicating the purpose of the communication, and providing an easy and transparent way for individuals to opt-out of receiving further communications. The user warrants that all electronic communication sent to us from any electronic device, were sent and or authorised by such user, personally.

2.3. PROTECTION OF PERSONAL INFORMATION

We will manage personal information in accordance with the requirements of the Ect Act and other applicable laws. This includes taking appropriate measures to protect the privacy and security of personal information collected through our website, such as implementing appropriate security measures to protect against unauthorized access, ensuring that personal information is only used for the purposes for which consent was obtained, and retaining personal information in accordance with legal requirements.

2.4. ELECTRONIC SIGNATURES

We will comply with the requirements of the Ect Act related to electronic signatures, where applicable. This includes ensuring that any electronic signatures used on our website are legally valid and binding, and that appropriate security measures are in place to prevent unauthorized use of electronic signatures. The user acknowledges that electronic signatures, encryption and/or authentication are not required for valid electronic communications between our Company and the users.

2.5. RETENTION OF ELECTRONIC RECORDS

We will retain electronic records in accordance with the requirements of the Ect Act and other applicable laws. This includes ensuring that electronic records are accurately and securely stored, and that they are retained for the required periods as specified by law.

2.6. COMPLIANCE MONITORING AND REVIEW

We will regularly monitor our compliance with the Ect Act and review our policies and procedures to ensure ongoing compliance. This may include conducting regular audits, updating policies and procedures as necessary, and providing training and guidance to employees responsible for online activities.

2.7. CONSEQUENCES OF NON-COMPLIANCE

Non-compliance with the Ect Act can result in significant legal and reputational risks for our business. Therefore, failure to comply with this policy may result in disciplinary action, including termination of employment or contractual relationships, and potential legal consequences.

2.8. CONCLUSION

As a business, we are committed to complying with the Electronic Communications and Transactions Act 25 of 2002 (“Ect Act”) in our online activities. By ensuring that we obtain appropriate consent for electronic communications, protect personal information, comply with requirements related to electronic signatures and retention of electronic records, and regularly monitor and review our compliance, we aim to operate our business website in a legally compliant and responsible manner.

We process personal information in compliance to our Privacy Policy. If you are unsatisfied, you can submit a complaint to the Information Regulator in the event of any interference with the protection of your Personal Information and ECT Act. The contact details of the Information Regulator are complaints.IR@justice.gov.za or for general enquiries e-mail: inforeg@justice.gov.za

3. ACCESS TO PERSONAL INFORMATION

Individuals have the right to access, modify, and delete their personal information that is held by TFSSA (Pty) Ltd. Individuals may make such requests by contacting us directly on info@tfssa.co.za or +27833887674

4. CHANGES TO THIS PRIVACY POLICY

TFSSA (Pty) Ltd reserves the right to modify this privacy policy at any time. Changes will be communicated through our website.

5. CONTACT INFORMATION

For questions or concerns regarding this privacy policy or personal information held by TFSSA (Pty) Ltd, please contact us at info@tfssa.co.za or +27833887674.

6. COMPANY CONTACT DETAILS:

TFSSA (Pty) Ltd

E-mail addresses: info@tfssa.co.za & sales@tfssa.co.za

Contact Number: +27833887674.